Terms of service

1. Overview

This website is operated by AUSMOK. Throughout the site, the terms “we”, “us” and “our” refer to AUSMOK.

AUSMOK operates this website and provides customers with access to our online store, products, services, information and related content.

By visiting our website, creating an account, placing an order or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), together with any other policies referenced on this website.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use the website or purchase products from us.

2. Online Store Terms

By using this website, you confirm that you are legally entitled to enter into a binding agreement and that you meet all applicable legal requirements for purchasing and receiving products offered through our website.

You must not use our website or services for any unlawful, fraudulent or unauthorised purpose.

You must comply with all applicable laws and regulations when using our website, placing an order and receiving products.

We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe that an order or use of the website does not comply with these Terms or applicable legal requirements.

3. Age and Legal Requirements

Some products available through AUSMOK may be subject to age restrictions and other legal requirements.

By placing an order for an age-restricted product, you confirm that:

  • you meet the applicable minimum legal age;
  • you are legally permitted to purchase and possess the product in your location;
  • the information provided during the ordering process is accurate and complete; and
  • you will comply with all applicable laws and regulations.

We may request information or take reasonable steps to verify eligibility where required or appropriate.

We reserve the right to refuse, cancel or restrict an order where we reasonably believe that an applicable age or legal requirement has not been satisfied.

4. General Conditions

We reserve the right to refuse service or decline an order to any person where permitted by law.

You agree not to use the website to engage in unlawful activities, fraud, abuse, interference with the website or any activity that could damage our website, business or customers.

You must not attempt to introduce malicious software, viruses, worms or other harmful code into our website or systems.

Unauthorised reproduction, copying, resale, exploitation or commercial use of website content is prohibited unless we have provided written permission.

5. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, website content may occasionally contain errors, inaccuracies or omissions relating to product information, descriptions, availability, pricing, shipping charges or other information.

We reserve the right to correct errors and update information at any time.

Information displayed on the website may change without prior notice.

6. Products and Availability

Products displayed on the website may be subject to availability.

We may limit the quantity of products that can be purchased by an individual customer, household, order, region or jurisdiction where permitted by law.

Certain products may have limited availability.

We reserve the right to discontinue products or modify product descriptions, specifications or availability at any time.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order or provide a refund where appropriate.

7. Prices and Billing

All prices displayed on the website are subject to change without prior notice.

The applicable price is the price displayed at the time the order is placed, unless an obvious pricing or system error has occurred.

You agree to provide accurate and complete billing, payment, contact and delivery information.

We reserve the right to refuse or cancel an order where payment cannot be successfully processed or where we reasonably suspect fraudulent, unauthorised or otherwise irregular activity.

If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refund & Return Policy and applicable law.

8. Order Acceptance

Submitting an order through the website does not necessarily mean that AUSMOK has accepted the order.

We reserve the right to accept, reject or cancel an order for reasons including:

  • product availability;
  • pricing or listing errors;
  • payment issues;
  • incorrect customer information;
  • delivery limitations;
  • suspected fraud or unauthorised transactions;
  • failure to meet applicable age or legal requirements; or
  • other circumstances permitted by law.

If we cancel an order after payment has been received, we will arrange any applicable refund in accordance with our policies and applicable law.

9. Shipping and Delivery

AUSMOK may use third-party delivery services, including Australia Post, to deliver orders.

Shipping options, costs and estimated delivery times will be displayed during the ordering process where applicable.

Delivery estimates are provided as general guidance and are not guaranteed. Delivery times may be affected by public holidays, weather, transportation disruptions, peak periods, remote locations and circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery or reshipping charges may apply where permitted by law.

For further information, please refer to our Shipping Policy.

10. Returns, Refunds and Cancellations

Returns, refunds and cancellations are handled in accordance with our Refund & Return Policy and applicable Australian consumer law.

Certain products may have restrictions on returns due to their nature, condition, health or safety considerations, or applicable legal requirements.

Nothing in these Terms is intended to exclude, restrict or modify any consumer rights that cannot legally be excluded, restricted or modified.

For further information, please refer to our Refund & Return Policy.

11. Payment

We may provide several payment methods through third-party payment providers.

Payment availability may vary depending on the customer's location, order, payment provider and other circumstances.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment information may be processed by third-party payment providers according to their own terms and privacy policies.

AUSMOK may refuse or cancel transactions where payment cannot be verified or where we reasonably suspect fraudulent or unauthorised activity.

12. Third-Party Services

We may use third-party services to support website operations, payment processing, delivery, analytics, customer communications, security and other business functions.

Third-party services may have their own terms and conditions and privacy policies.

Your use of a third-party service may therefore be subject to the terms applicable to that service.

13. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience only.

AUSMOK does not necessarily control or endorse third-party websites and is not responsible for their content, availability, policies or practices.

You should review the terms and privacy policies of third-party websites before using them.

14. User Comments and Submissions

If you submit comments, feedback, suggestions, reviews or other material to us, you agree that the information is lawful and does not infringe the rights of another person.

We may use feedback provided to us for purposes such as improving our website, products and services, subject to applicable privacy obligations.

We reserve the right to remove or decline to publish content that we reasonably consider unlawful, abusive, misleading, offensive or otherwise inappropriate.

15. Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed for purposes including order processing, payment, delivery, customer service, security, fraud prevention and other legitimate business purposes, subject to applicable law.

16. Errors and Omissions

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.

We reserve the right to correct such errors, update information or cancel affected orders where appropriate and permitted by law.

If an order is affected by a significant error, we may contact you before completing the order or arrange an appropriate refund where required.

17. Prohibited Uses

You must not use our website:

  • for any unlawful purpose;
  • to commit or facilitate fraud;
  • to provide false or misleading information;
  • to interfere with website security;
  • to introduce malicious code or harmful software;
  • to attempt unauthorised access to our systems;
  • to collect or misuse information belonging to other users;
  • to infringe intellectual property rights;
  • to abuse, harass or threaten our staff or customers; or
  • in any manner that violates these Terms or applicable law.

18. Disclaimer

Information provided on this website is provided for general informational and commercial purposes.

To the extent permitted by law, we do not guarantee that the website will always be uninterrupted, secure, error-free or available at all times.

We may temporarily suspend or restrict access to the website for maintenance, technical issues, security reasons or other operational purposes.

Nothing in these Terms excludes any guarantee, condition, right or remedy that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, AUSMOK will not be liable for indirect, incidental, special or consequential loss arising from your use of the website or products purchased through the website.

Nothing in these Terms excludes, restricts or modifies liability or consumer rights where such exclusion, restriction or modification is prohibited by law.

Where liability cannot legally be excluded but may be limited, any limitation will apply only to the extent permitted by applicable law.

20. Indemnification

To the extent permitted by law, you agree to indemnify AUSMOK against reasonable losses, claims, liabilities or expenses arising from your unlawful use of the website, your breach of these Terms or your violation of another person's rights.

This section does not apply to the extent that such liability arises from our own unlawful conduct or cannot legally be transferred to you.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

22. Termination

We may suspend or terminate your access to the website where permitted by law, including where you breach these Terms or engage in fraudulent, unlawful or abusive activity.

Termination will not affect rights or obligations that arose before termination.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy and any other policies expressly referenced on the website, constitute the terms governing your use of our website and purchases from AUSMOK.

If there is an inconsistency between these Terms and a mandatory legal right or requirement, the mandatory legal requirement will prevail.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business operations or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted may constitute acceptance of the updated Terms to the extent permitted by law.

25. Contact Information

If you have questions regarding these Terms of Service, your order or our policies, please contact AUSMOK through the customer service contact details provided on our website.

AUSMOK

Website: ausmok.com

Please ensure that your business legal name, registered address, ABN/ACN and customer service contact details are added to this section before publishing the page.