Privacy policy

AUSMOK respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we may collect, how we use and protect it, and the circumstances in which it may be disclosed.

By using the AUSMOK website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, AUSMOK may collect information such as:

Personal Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Delivery address
  • Order information
  • Customer service communications
  • Other information you voluntarily provide to us

We only collect information that is reasonably necessary for operating our website, processing orders, providing customer service and managing our business.

Payment Information

When you make a payment through our website, payment information may be processed by the relevant payment provider.

Where payment processing is handled by a third-party payment provider, AUSMOK does not necessarily receive or store your complete payment card details.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

2. How We Use Your Information

AUSMOK may use collected information to:

  • Process and fulfil orders
  • Arrange delivery
  • Provide order and shipping updates
  • Process payments
  • Respond to customer enquiries
  • Provide customer support
  • Manage customer accounts
  • Improve our website and services
  • Prevent fraud, misuse or unauthorised activity
  • Maintain website security
  • Comply with applicable legal and regulatory requirements
  • Communicate with you regarding your orders or services

We will not use your personal information for purposes that are inconsistent with this Privacy Policy unless permitted or required by applicable law.

3. Order and Delivery Information

When you place an order with AUSMOK, we may need to use relevant information such as your name, contact details and delivery address to process and fulfil your order.

Your delivery information may need to be provided to our delivery partners, including Australia Post, so that your order can be delivered.

4. Cookies and Similar Technologies

AUSMOK may use cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

  • Keep the website functioning correctly
  • Remember certain preferences
  • Maintain shopping cart functionality
  • Understand website usage
  • Improve website performance
  • Analyse website traffic

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Services

AUSMOK may use third-party service providers to support our website and business operations.

These services may include:

  • Payment processing
  • Website hosting
  • Analytics
  • Website security
  • Email communications
  • Order processing
  • Shipping and delivery services

Third-party providers may process information according to their own privacy policies and applicable legal requirements.

We take reasonable steps to work with service providers that handle personal information appropriately.

6. Marketing Communications

Where permitted by applicable law, AUSMOK may send promotional or marketing communications to customers who have consented to receive them.

Marketing communications may include:

  • Special offers
  • Promotions
  • New product information
  • Website updates
  • Other relevant information

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Transactional communications relating to an order or service may still be sent where necessary.

7. Information Security

AUSMOK takes reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and personal information.

8. Disclosure of Personal Information

AUSMOK may disclose personal information where reasonably necessary to operate our business or provide our services.

This may include disclosure to:

  • Payment service providers
  • Delivery and logistics providers
  • Website and hosting providers
  • IT and security service providers
  • Professional advisers
  • Government authorities or regulatory bodies where required by law

We do not sell personal information to third parties for their own independent marketing purposes.

9. Overseas Disclosure

Some third-party service providers used by AUSMOK may operate or store information outside Australia.

Where personal information is disclosed overseas, AUSMOK will take reasonable steps to manage such information in accordance with applicable privacy obligations.

10. Accessing and Correcting Your Information

You may contact AUSMOK to request access to personal information we hold about you, subject to applicable legal requirements.

You may also request that inaccurate or outdated personal information be corrected.

We may need to verify your identity before processing an access or correction request.

11. Data Retention

AUSMOK may retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud and comply with legal or regulatory obligations.

When personal information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

12. Children's Privacy

Our website is not intended for individuals who are below the minimum legal age required to purchase or access age-restricted products under applicable Australian law.

We do not knowingly collect personal information from individuals who are not legally permitted to use our services.

13. Privacy Complaints

If you believe that AUSMOK has handled your personal information inappropriately, please contact us so that we can investigate your concern.

We will review privacy complaints and seek to resolve them in a reasonable manner.

Where applicable, you may also have the right to contact the relevant Australian privacy regulator.

14. Links to Other Websites

Our website may contain links to third-party websites or services.

AUSMOK is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

AUSMOK may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have questions about this Privacy Policy, your personal information or our privacy practices, please contact the AUSMOK customer service team.

We will review your enquiry and provide assistance where appropriate.