Shipping policy

At AUSMOK, we aim to provide a simple, reliable and convenient delivery service for our customers across Australia.

All AUSMOK orders are shipped using Australia Post, with both standard and express delivery options available.

1. Australia-Wide Shipping

AUSMOK provides shipping to eligible Australian addresses serviced by Australia Post.

We currently offer two shipping options:

Standard Shipping

  • Free standard shipping on orders of AUD $90 or more.
  • Orders below AUD $90 may be subject to a standard shipping fee.
  • Standard orders are sent through Australia Post's regular parcel service.
  • A tracking number will be provided when available.
  • Delivery times may vary depending on the destination, location and Australia Post network.

Express Shipping

Customers who require faster delivery can choose our paid express shipping option, where available.

  • Express shipping is available for an additional fee.
  • Express orders are shipped through Australia Post's express service.
  • The applicable express shipping fee will be displayed during checkout.
  • Express delivery timeframes may vary depending on the delivery address and Australia Post network conditions.

Please note that delivery timeframes provided by Australia Post are estimates and may be affected by circumstances outside of AUSMOK's control.

2. Free Shipping

AUSMOK offers free standard shipping on orders of AUD $90 or more.

The $90 minimum order value applies to the eligible products in the order after any applicable discounts or promotions, unless otherwise stated.

Free shipping applies to standard delivery only. Customers who select express shipping will need to pay the applicable express shipping fee.

3. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Processing times may vary depending on order volume, weekends, public holidays and other operational circumstances.

Once your order has been dispatched, tracking information will be provided where available.

4. Tracking Your Order

After your order has been dispatched, you may receive an Australia Post tracking number.

You can use the tracking number to monitor the progress of your parcel through the Australia Post tracking system.

Please allow some time for tracking information to become available after dispatch.

5. Delivery Times

Delivery times can vary depending on the destination and Australia Post's current network conditions.

Regional and remote areas may require additional delivery time.

While AUSMOK will make reasonable efforts to dispatch orders promptly, we cannot guarantee a specific delivery date or delivery timeframe.

Delays may occur due to circumstances including:

  • Australia Post network disruptions
  • Severe weather
  • Public holidays
  • High parcel volumes
  • Regional or remote-area delivery conditions
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • Suburb
  • State or territory
  • Postcode

If you realise that your delivery information is incorrect, please contact AUSMOK as soon as possible.

We will try to assist with address changes where the order has not yet been dispatched. Once an order has been dispatched, we may be unable to change the delivery address.

7. Remote and Regional Locations

AUSMOK ships to eligible Australian addresses serviced by Australia Post.

Customers located in regional or remote areas should be aware that delivery may take longer than delivery to metropolitan areas.

Any delivery estimates are subject to Australia Post's service conditions and network availability.

8. Undelivered or Returned Parcels

If a parcel cannot be delivered because of an incorrect address, incomplete delivery information, refusal to accept the parcel, or another issue attributable to the recipient, please contact AUSMOK for assistance.

If a parcel needs to be resent, additional shipping charges may apply.

9. Lost or Damaged Parcels

If your parcel appears to be lost, significantly delayed or arrives damaged, please contact AUSMOK with your order number and relevant delivery information.

Where appropriate, AUSMOK may assist with enquiries regarding the shipment and Australia Post delivery process.

Nothing in this Shipping Policy is intended to exclude or limit any rights you may have under applicable Australian Consumer Law.

10. Changes to This Shipping Policy

AUSMOK may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery services or applicable requirements.

Any updated version will be published on this page.

11. Contact Us

If you have any questions regarding shipping, delivery or order tracking, please contact the AUSMOK customer service team.

We will do our best to assist you with your delivery enquiry.